Effective Date: September 9, 2026
1. Introduction and Company Information
This Privacy Policy explains how MapleBridge Online Learning Inc. ("MapleBridge Online Learning Inc.", "we", "us", or "our") collects, uses, discloses, retains, and protects personal information in connection with our online learning and study services, website, communications, enrolment processes, learner support, and related business activities.
We are committed to complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial private-sector privacy legislation. This Privacy Policy applies to personal information we handle in the course of our business operations in Canada.
Business Name: MapleBridge Online Learning Inc.
Address: Suite 204, 3120 Rutherford Road, Vaughan, ON L4K 0B4, Canada
Email: [email protected]
Phone: +1 (647) 824-5931
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website and digital platforms, and from third parties where permitted by law. Depending on your interactions with us, we may collect the following categories of information:
- Identification and contact information: name, address, email address, phone number, date of birth, and similar identifiers.
- Account and enrolment information: login credentials, course selections, registration details, attendance records, progress, assessments, and student support records.
- Payment and transaction information: billing details, payment status, refund information, and limited payment-related identifiers necessary to process transactions.
- Communications: emails, messages, chat transcripts, support requests, call notes, and feedback.
- Device and usage information: IP address, browser type, device identifiers, operating system, page visits, session data, and website interaction data collected via cookies or similar technologies.
- Technical and security information: system logs, authentication events, fraud prevention signals, and security incident records.
- Optional or additional information: any information you choose to provide when contacting us, participating in surveys, or using our services.
We process personal information only to the extent reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted or required by law.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to create and manage student and customer accounts;
- to deliver online learning services, courses, and educational support;
- to process registrations, payments, refunds, and administrative requests;
- to communicate with learners, prospective learners, parents/guardians where applicable, and other customers;
- to verify identity, maintain account security, and prevent fraud or unauthorized access;
- to monitor and improve website performance, user experience, course quality, and service delivery;
- to personalize learning and support services where appropriate;
- to conduct analytics, reporting, and service development;
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- to enforce our terms, policies, and agreements;
- to respond to inquiries, complaints, and legal requests; and
- for any other purpose for which we obtain consent or as otherwise permitted by law.
4. Legal Basis for Processing
In Canada, we generally rely on the following grounds to collect, use, and disclose personal information:
- Consent: where you have given consent, expressly or implicitly, for specific purposes;
- Contractual necessity: where processing is necessary to provide our services, manage accounts, or perform our agreements with you;
- Legal and regulatory obligations: where processing is required to comply with applicable laws, court orders, or government requests;
- Legitimate business purposes: where permitted by law and appropriate in the circumstances, including service improvement, security, fraud prevention, and administrative functions; and
- Other lawful exceptions: where privacy law permits us to process information without consent, such as in connection with investigations, emergencies, or as otherwise authorized by law.
Where consent is the basis for processing, you may withdraw that consent subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We may disclose personal information to third parties in the following circumstances:
- Service providers: vendors that provide hosting, cloud services, payment processing, customer support, analytics, communications, cybersecurity, and other operational services on our behalf.
- Educational and operational partners: organizations involved in delivering courses, assessments, certifications, tutoring, or student services.
- Professional advisors: lawyers, accountants, auditors, insurers, and consultants, where necessary for professional services and compliance.
- Authorities and legal recipients: law enforcement, regulators, courts, or other government bodies where required or permitted by law.
- Business transactions: in connection with a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, subject to appropriate confidentiality protections.
- With your direction or consent: when you ask us to share information or explicitly authorize a disclosure.
We require third parties that process personal information on our behalf to protect it through appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of our service providers, affiliates, or technology platforms may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred, stored, or processed outside Canada and may be subject to the laws of those jurisdictions.
While your information is outside Canada, it may be accessible to foreign courts, law enforcement, or regulatory authorities under applicable laws. We take reasonable steps to ensure that cross-border transfers are protected through contractual safeguards, privacy commitments, and security measures appropriate to the sensitivity of the information.
7. Storage Duration
We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and contractual obligations, to resolve disputes, and to enforce our rights.
Retention periods may vary depending on the type of information and the context in which it is used. For example:
- account and enrolment records are generally retained for the duration of the relationship and for a reasonable period afterward;
- transaction and accounting records are retained as required by tax and financial laws;
- support communications are retained for operational and quality assurance purposes; and
- security logs and technical records are retained for a limited period, unless needed longer for investigation or legal purposes.
When personal information is no longer required, we will securely destroy, delete, or anonymize it in accordance with applicable laws and our retention practices.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request access to the personal information we hold about you and obtain information about how it is used and disclosed;
- Rectification: request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: request deletion of personal information in certain circumstances, subject to legal exceptions;
- Restriction: request that we limit the processing of your personal information in certain situations;
- Data portability: request a copy of certain personal information in a structured, commonly used, and machine-readable format where applicable;
- Objection: object to processing based on certain grounds, including where applicable to our legitimate business purposes; and
- Information about disclosure: request information regarding how your personal information has been shared, subject to legal limitations.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within the time limits required by applicable law and may refuse or limit a request where permitted by law.
9. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.
Please note that withdrawing consent may affect our ability to provide certain services or features, including access to course content, account functionality, or communication options. We will explain any material consequences of withdrawal where relevant.
10. Right to Complain
If you have concerns about our handling of personal information, you may contact us first so that we can attempt to resolve the issue promptly.
You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy authority.
We encourage you to contact us before escalating a complaint so that we can investigate and address your concerns in a timely manner.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:
- access controls and authentication measures;
- encryption where appropriate;
- secure hosting and network protections;
- staff confidentiality obligations and privacy training;
- monitoring for suspicious activity and security incidents; and
- procedures for incident response and breach management.
No method of transmission over the internet or method of electronic storage is completely secure. Although we take steps to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact:
MapleBridge Online Learning Inc.
Suite 204, 3120 Rutherford Road
Vaughan, ON L4K 0B4
Canada
Email: [email protected]
Phone: +1 (647) 824-5931
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. Any revised version will be posted with an updated effective date.
If we make material changes, we may provide additional notice where required or appropriate, such as by email, website notice, or account notification. Your continued use of our services after changes become effective indicates your acknowledgment of the updated Privacy Policy, to the extent permitted by law.