Effective Date: September 9, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) form a legally binding agreement between you, the user, student, parent, guardian, or other person accessing or using the services, and MapleBridge Online Learning Inc. (“MapleBridge Online Learning Inc.”, “we”, “us”, “our”, or the “Company”), a business operating in Canada and providing online educational and study support services.
By accessing, browsing, registering for, booking, purchasing, or using any of our services, website, platform, communications, or related materials, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws. If you do not agree, you must not use our services.
If you are using the services on behalf of a minor or another person, you represent and warrant that you are the parent, legal guardian, or authorized representative and that you accept these Terms on their behalf.
2. Scope of Services
MapleBridge Online Learning Inc. provides online educational and academic support services, which may include, without limitation:
- Online tutoring for elementary, secondary, and post-secondary subjects;
- Virtual study planning and academic coaching;
- Live homework help sessions;
- Exam preparation and revision support;
- ESL and academic English learning support;
- Digital learning skills training;
- One-on-one progress check-ins and goal tracking.
Services are delivered remotely through digital communication tools, online meeting platforms, email, or other methods selected by the Company. We may modify, suspend, or discontinue any service offering, feature, or delivery method at any time, subject to any applicable obligations already accepted for paid bookings.
We do not guarantee specific academic outcomes, grade improvements, admission results, test scores, or institutional decisions. Educational results depend on many factors outside our control, including learner effort, attendance, school policies, curriculum differences, and prior academic preparation.
3. User Obligations and Responsibilities
You agree to use the services only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that all information you provide to us is true, accurate, current, and complete.
You agree that you will not:
- Misrepresent your identity, age, academic standing, or authority to enroll a student;
- Use the services for cheating, plagiarism, fraud, academic dishonesty, or any unlawful purpose;
- Share, copy, record, reproduce, distribute, or publicly display our materials without prior written permission, except where permitted by law;
- Disrupt sessions, harass staff or tutors, use abusive language, or engage in threatening behavior;
- Attempt to gain unauthorized access to any system, account, file, or platform associated with the services;
- Upload malicious code, spam, or unauthorized content;
- Violate the intellectual property, privacy, or other rights of the Company, our tutors, other users, or third parties.
You are responsible for:
- Maintaining a stable internet connection, compatible device, and access to necessary software or platforms;
- Attending scheduled sessions on time and prepared with relevant materials;
- Supervising minors as appropriate and ensuring a safe learning environment where required;
- Reviewing all session instructions, homework guidance, and learning materials provided;
- Not relying on our services as a substitute for formal legal, medical, psychological, immigration, or other regulated professional advice.
We reserve the right to suspend or terminate services if we reasonably believe a user has violated these Terms or engaged in conduct that is unsafe, unlawful, disruptive, or abusive.
4. Payment Terms and Conditions
Fees, package prices, session rates, subscription charges, and any applicable taxes will be communicated to you before purchase or booking. Unless otherwise stated, all amounts are in Canadian dollars (CAD).
By purchasing services, you agree to pay all applicable fees in full and authorize us or our payment processor to charge your selected payment method. You are responsible for maintaining current and valid payment information.
Unless otherwise required by law or expressly stated in writing:
- Payments are due in advance of services being rendered;
- All fees are non-transferable;
- Late, failed, reversed, or declined payments may result in suspension of services;
- You are responsible for any bank charges, currency conversion fees, chargeback costs, or payment processor charges associated with your payment method;
- Promotional offers, discounts, or coupons may be modified or withdrawn at any time and may be subject to additional conditions.
If you dispute a charge, you must contact us promptly at the contact details below before initiating a chargeback, so that we may attempt to resolve the matter in good faith. Unjustified chargebacks may result in account suspension and recovery of administrative fees to the extent permitted by law.
5. Cancellation and Refund Policy
Because our services involve reserved tutor time and scheduled live support, cancellations and refunds are subject to the following terms unless a different written policy is provided for a specific service package or required by applicable law:
- If you cancel a session with at least 24 hours’ notice, you may be entitled to reschedule or receive a credit, subject to availability.
- If you cancel with less than 24 hours’ notice, fail to attend, arrive too late for meaningful delivery, or are otherwise unavailable, the session may be charged in full and may not be refundable.
- Package plans, prepaid bundles, and promotional services may be partially refundable only for unused sessions, less any non-refundable administrative or processing fees, if applicable and permitted by law.
- Refund requests must be submitted in writing within a reasonable time after the relevant service issue arises, together with sufficient details for review.
- Refunds, where approved, will generally be issued using the original payment method within a reasonable processing period, subject to bank or processor timelines.
We may cancel or reschedule sessions due to tutor illness, technical issues, safety concerns, or other operational reasons. In such cases, we will use reasonable efforts to provide a substitute session, alternative tutor, credit, or refund where appropriate.
Nothing in these Terms limits any mandatory consumer rights that may apply under applicable Canadian provincial or federal law.
6. Liability Limitations
To the fullest extent permitted by applicable law, MapleBridge Online Learning Inc., its directors, officers, employees, contractors, tutors, agents, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of opportunities, business interruption, or reputational harm, arising out of or related to the services or these Terms.
To the fullest extent permitted by law, our total aggregate liability for any claim arising from or related to the services shall not exceed the amount paid by you to MapleBridge Online Learning Inc. for the specific service giving rise to the claim during the three (3) months preceding the event giving rise to liability, or such lesser amount as may be required by law.
We do not warrant that:
- The services will be uninterrupted, error-free, or secure at all times;
- Any session will meet every learner’s individual needs or expectations;
- Third-party platforms, tools, or communications services will be available or free from defects;
- Academic results will improve or that any educational institution will accept, credit, or recognize our support.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, gross negligence where not excludable, or any consumer rights that cannot lawfully be waived.
7. Intellectual Property Rights
All content and materials provided by MapleBridge Online Learning Inc., including but not limited to lesson plans, worksheets, templates, guides, digital resources, videos, text, graphics, logos, trademarks, service marks, designs, and proprietary methodologies, are owned by or licensed to the Company and are protected by applicable intellectual property laws in Canada and elsewhere.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the materials solely for your personal, non-commercial educational purposes.
You may not, without prior written consent from the Company:
- Copy, reproduce, modify, translate, distribute, sell, sublicense, or create derivative works from our materials;
- Record sessions or capture screenshots where prohibited or without consent;
- Use our name, branding, or materials in any misleading manner;
- Remove copyright, trademark, or proprietary notices.
If you submit feedback, suggestions, or ideas to us, you grant us a worldwide, royalty-free, perpetual, irrevocable license to use such feedback for any lawful business purpose without compensation, unless otherwise prohibited by law.
8. Data Protection and Privacy
We are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws.
By using our services, you consent to our collection, use, disclosure, storage, and processing of personal information for purposes including:
- Providing and administering educational services;
- Booking, scheduling, and confirming sessions;
- Communicating with users and responding to inquiries;
- Processing payments and handling refunds;
- Improving service quality, training staff, and monitoring performance;
- Complying with legal, tax, regulatory, and accounting requirements;
- Preventing fraud, misuse, and security incidents.
We may use third-party service providers, including online learning, hosting, scheduling, analytics, and payment services, which may process personal information on our behalf and in accordance with their own terms and privacy practices.
Where required, we will seek appropriate consent for the collection or use of personal information from minors through a parent or legal guardian. You are responsible for ensuring you have the authority to provide personal information to us and to consent on behalf of any minor user, where applicable.
Although we take reasonable administrative, technical, and physical measures to protect personal information, no electronic transmission or storage method is completely secure. We cannot guarantee absolute security.
For more details on how we handle personal information, users should review any separate privacy policy made available by the Company.
9. Force Majeure
MapleBridge Online Learning Inc. shall not be liable for any delay, interruption, suspension, or failure to perform any obligation under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:
- Internet outages or telecommunications failures;
- Power failures, equipment breakdowns, or platform outages;
- Natural disasters, fire, flood, severe weather, or public health emergencies;
- War, terrorism, civil unrest, labour disputes, or government action;
- Cyberattacks, malware incidents, or widespread security events;
- Any similar event beyond our reasonable control.
In such circumstances, we may suspend, reschedule, or modify services as reasonably necessary and will use reasonable efforts to restore service as soon as practicable.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in our services, business practices, technology, or legal requirements. The updated Terms will be posted on our website or otherwise communicated to users and will be effective from the date specified in the revised version.
Your continued use of the services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the services.
11. Applicable Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or relating to them, the services, or your use of the services shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ontario, Canada, and you irrevocably submit to the personal jurisdiction and venue of those courts, except where applicable law requires otherwise.
12. Contact Information
If you have any questions, concerns, complaints, refund requests, or notices regarding these Terms or our services, please contact:
MapleBridge Online Learning Inc.
Suite 204, 3120 Rutherford Road
Vaughan, ON L4K 0B4
Canada
Email: [email protected]
Phone: +1 (647) 824-5931
13. Severability Clause
If any provision of these Terms is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect to the fullest extent permitted by law.
Where possible, any invalid or unenforceable provision shall be interpreted in a manner that best reflects the original intent of the parties and is enforceable under applicable law.
Entire Agreement: These Terms, together with any additional policies or service-specific terms we provide, constitute the entire agreement between you and MapleBridge Online Learning Inc. regarding the services and supersede prior or contemporaneous understandings on the same subject matter, to the extent permitted by law.